1. Introduction
- Briefly introduce the purpose of the policy, emphasizing the company’s commitment to timely and reliable delivery of products.
2. Shipping Locations
- Domestic Shipping: List the areas within India where you deliver. If applicable, mention any regions where delivery is not available remote areas, certain PIN codes.
- International Shipping: If you offer international shipping, specify the countries you ship to and any restrictions.
3. Shipping Charges
- Standard Shipping: Detail the cost of standard shipping, including any conditions for free shipping minimum order value.
- Express Shipping: If you offer express or expedited shipping, outline the additional charges and delivery time.
- COD Charges: Mention any additional charges for Cash on Delivery (COD) orders.
- Handling Fees: State whether any handling fees are applicable.
4. Delivery Timeframes
- Order Processing: Explain the typical order processing time 1-2 business days).
- Standard Delivery: Provide an estimated delivery time for standard shipping 3-5 business days).
- Express Delivery: Mention the timeframe for express shipping 1-3 business days.
- Remote Areas: If delivery times vary for remote areas, specify the extended timeframes.
- Multiple Items: Clarify if delivery times may vary when multiple items are ordered, especially if they come from different warehouses or vendors.
5. Order Tracking
- Tracking Information: Explain how customers can track their orders, including when they will receive tracking information and how they can use it via email or SMS.
- Tracking Portal: Provide a link to the order tracking page on your website or to the courier’s tracking system.
6. Delivery Process
- Delivery Attempts: State the number of delivery attempts that will be made if the customer is unavailable 2-3 attempts.
- Unsuccessful Delivery: Explain what happens if delivery is unsuccessful after multiple attempts return to warehouse, additional charges for re-delivery.
- Proof of Delivery: Mention if a signature or OTP (One-Time Password) confirmation is required upon delivery.
7. Special Conditions
- Restricted Items: List any items with shipping restrictions due to size, weight, or regulatory issues hazardous materials, high-value items.
- Weather and Other Delays: Clarify that delivery times may be affected by factors beyond your control, such as weather conditions, public holidays, or strikes.
8. Lost or Damaged Items
- Reporting: Provide instructions on how customers should report lost or damaged items within 48 hours of delivery.
- Resolution: Outline the steps your company will take to resolve issues with lost or damaged items, such as offering a replacement or refund.
9. Customs and Import Duties (For International Shipping)
- Duties and Taxes: If applicable, explain who is responsible for customs duties and import taxes on international orders.
- Clearance Delays: Mention that customs clearance may delay delivery times.
10. Changes to the Shipping Policy
- State that the company reserves the right to modify the shipping and delivery policy at any time, and explain how customers will be informed of these changes.
11. Contact Information
- Provide details on how customers can contact your customer service team for shipping-related inquiries, issues, or complaints.